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Frequently Asked Questions 


Are your products tested on animals?

None of our products are ever tested on animals. While sourcing our products we ensure our suppliers have the same ethos as us on this. It is illegal in the UK to test cosmetic products and their ingredients on animals. We love our furry friends and believe their lives are just as important as ours. 


Are your products ethical? 

Yes, our products are ethical. We thoroughly research each product to ensure that the process is ethical from every step of the way. Not only do we ensure that the workers are treated properly and in safe conditions, but we also ensure that the products we are sourcing are as sustainable as possible. 


How do I know which products are organic?

If a product is organic it will have the word ‘organic’ clearly stated in the name and in the description. 


What is a carrier oil?

A carrier oil is made by extracting oil from the fruits, nuts or seeds of a plant. Carrier oils are base oils that are used to dilute essential oils before they are applied to the skin. Carrier oils are typically used alone with essential oils to make safe massage oils and aromatherapy. Carrier oils have various benefits and they can be used as key ingredients in body products such as soaps, lotions and butters.


What is an essential oil?

An essential oil is a concentrated oil that is extracted from any of the following: flowers, fruits or leaves of a plant. These oils are used to capture the aromatic scent of the plant that they are derived from.


Can I put essential oils directly on my skin?

It is never recommended to put an essential oil directly on your skin when it is 100% concentrated. Essential oils are strong and there is a possibility that they will cause skin irritation. 


Are your products natural? 

Yes, all of our products are 100% natural. There are no synthetic ingredients in any of our products. Certificates of analysis are provided for our products.


Are your products cold pressed? 

Our products are made using a variety of methods. The methods to extract the oils range from cold pressing, steam distillation and solvent extraction. In the description section of each oil, we have listed the process that is used to extract it from the plant.


What is the difference between organic and non-organic oils?

Both organic and non-organic oils are natural. The difference between them is the process in which they are grown. Organic oils are produced from plants with the guarantee that have not been grown with anything other than approved natural pesticides.


What is the difference between cold pressed, refined, unrefined (virgin) oils? 

Cold pressed oils are oils that have been extracted using the cold press method. The cold press method involves using a press to crush the plant materials and then extract the oils from the rest of the plant based pulp. 

Refined Oil is oil that has had impurities removed from it. The oil is also deodorised during this process. The oils have a transparent appearance and have little to no smell. 

Unrefined Oil (Virgin Oil) is oil that has not been altered. This oil appears as it would right after being pressed. These oils may appear slightly darker in colour and may contain some sediment. Additionally, these oils retain some odour. 


What is the refining process? 

The refining process is when impurities are removed from the oils. The impurities removed may be free-fatty acids, gums, moisture, solids and waxes. 


Why do the carrier oils have little to no smell? 

Carrier oils have little to no smell depending on the plant that they are extracted from. It is important to remember that carrier oils are not essential oils. If the oil has been refined it is likely that it won’t have a smell to it as the fragrant particles get removed throughout the refining process. If it is a unrefined/virgin oil it may have a slight odour to it depending on the oil.


Why do the colours of the oils vary? 

The colours of the oils vary as they are extracted from different plants and plant parts. 


Why does the colour of the oil look different to the previous bottle of the same oil? 

With the oils being natural, the colour can vary between batches of the same type of oil. The way the product is grown can have an effect on the end colour of the oil. Factors such as the soil it is grown in and the climate can also have a large impact on the colour. As the oils are completely natural, there may be some visible naturally occurring sediment within the oil. 


Why does the Shea Butter have grains in it? 

Shea butter is full of fatty acids and when there is a temperature change it can cause the butter to change in texture. The melting point of shea butter is fairly low and when it hits a temperature high enough, some of the fat in the butter will melt and then resolidify. The fats that melt at a higher temperature don’t melt and they are the grains that you can feel. You may also sometimes notice crystals in the butter, these are also natural. Crystals occur when 


Are your products GMO free?

Yes, our products are GMO free! 


How do I use essential oils?

Essential oils can be used in a variety of different ways. They can be used in bath and body products, candles, oil burners and electric diffusers.


How should I store the oils?

The products should all be stored with their lids secured in a cool, dark area that is away from sunlight. It is recommended that the chosen area does not fluctuate in temperature. If they are not stored in the correct conditions it will shorten the life of the oils. 


Why does one litre of oil not weigh one kilogram? 

One litre of an oil does not weigh one kilogram due to oils having different densities. All of our oils are measured volumetrically and not by weight. Volume is the amount of space a product takes up, whereas weight is how heavy the product is. 


Do the essential oils and carrier oils expire? 

Yes, with essential oils and carrier oils being derived from natural materials they do have expiration dates. When you receive your oils they will have an expiration date printed on them. There are several factors that can impact the expiration date of your product when they are in your house: the temperature of your house, the light that is on them, how they are stored and oxygen. 


Where do your products originate from? 

Our products come from all over the world. This is because the plants used to produce our oils and butters require different climates and growing conditions. To find out where the product is produced, head to the description section of the product of interest. 


Do you provide an MSDS document for each product? 

Yes, we provide an MSDS document for each product. 


How much does shipping cost? 

Shipping varies based on both the weight of the parcel and where in the world you are located. For more information, please head over to our shipping page. 


My package has arrived damaged, what should I do? 

If your order has arrived damaged, please contact us. Do not dispose of any damaged items before contacting us. Please send pictures over to us of the damage as we cannot issue refunds or replacements without photographic evidence.


Where is my order? 

If you have not received your order or your tracking isn’t working please contact us and we can provide assistance.


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